Delete Your OnRoute Account

You can request permanent deletion of your OnRoute account and associated data directly from within the app.

How to delete your account

1. Open the OnRoute app and sign in.
2. Go to Settings (accessible from the Matches screen).
3. Scroll down and tap "Delete my account".
4. Confirm the deletion when prompted.

What gets deleted

• Your profile information (name, age, gender, bio, photos).
• Your phone number and account credentials.
• Your route, station, and travel-timing preferences.
• If you used Connect, any ID card and selfie photos you submitted for verification, your verification status, and your institution/pool memberships.

What may be retained

• Anonymized chat history may be retained for matched users to preserve their side of past conversations, with no way to trace it back to your identity.
• Aggregated, non-identifiable usage data may be retained for analytics purposes.
• If you used Connect, a one-way photo fingerprint (hash) of your verification photos is kept, even after deletion, to help detect duplicate or fake accounts. This fingerprint cannot be used to recreate the photo.
• If you have any questions about your data, email us at onroute.support@gmail.com.

If you have any questions about account deletion or data retention, contact us at onroute.support@gmail.com, or visit our contact page. See our full Privacy Policy for more detail on data handling.